Terms & Conditions

About Us

The goods you may wish to purchase from the Calor Web Shop are sold by Hamilton Gas Products Limited (company number: NI053912), a joint venture partner of Calor Teoranta.

These terms and conditions are entered into between you (the purchaser) and Hamilton Gas Products Limited and shall form the basis of any contract should you make a purchase from the Calor Web Shop. Calor Teoranta are not a party to such contract and shall accept no liability in respect of such contract.

Hamilton Gas Products Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please do so here:

Contact form

VAT number: GB 254 0714 80 or IE9807549F

Making a Purchase

Making a purchase could not be easier. Just add any items from the Calor Web Shop that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

The order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. After you place your order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted or indicate that a contract exists between us. We will indicate acceptance of your order when we send you an additional email confirming acceptance of your order. The contract between you and us will only be formed when we send you such email confirming your order and payment for such order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

We aim to deliver your order within 48 hours of your order being confirmed. We will normally send your order to you within 1 business day. In any event your order will be fulfilled by the estimated delivery date set out in the email confirming your order, unless there is an Event Outside Our Control (as defined below).

If we are unable to meet the estimated delivery date because of an Event Outside Our Control we will contact you with a revised estimated delivery date. We will not be liable for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

If you order goods from our site for international delivery your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. You must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable or responsible if you break any such law. Please contact your local customs office for further information before placing your order.

The goods will be your responsibility from the completion of delivery. You own the goods once we have received payment in full, including all applicable delivery charges. You must inform us within five working days of your order being confirmed if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the Northern Ireland, VAT at the UK standard prevailing rate is added. Currently this rate is 20%. For customers placing orders in the Republic of Ireland VAT will be added at the standard prevailing rate which is currently 23%. There will be no VAT added for orders placed from outside the European Union.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website. We DO NOT store customers credit cards details.


We guarantee your satisfaction. All of our goods come with a 7 day 'no quibble' guarantee.

Privacy Policy and Data Protection

We do not disclose personal data (as defined in the Data Protection Act 1998 (the "Act")) to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies in your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Personal data collected by this site is used to:

take and fulfil customer orders;

administer and enhance the site and service; and

disclose information to third-parties for goods delivery purposes only.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive (Directive 97/7/EC).

If you are a consumer, you are entitled to cancel your order and return the goods within 14 business days (starting from the day after you receive the products). You can do this by contacting us by email or telephone and quoting the order number supplied to you.

If you are a business, goods which have been correctly supplied to you and may be returned for credit, and shall be credited in the full amount paid for the goods less a 15% handling charge less carriage at cost paid on such goods. Goods must be returned within 30 days.

The cancellation rights under this returns policy do not apply in the case of any made-to-measure or custom-made products. Refunds will be paid within 30 days. Please note, you are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This returns policy does not affect your rights when we are at fault - for example, if the goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We amend these terms from time to time. Every time you wish to order products, please check these terms to ensure you understand the terms which will apply at that time.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

FAULTY GOODS should be returned by you to us, at your own expense, within 7 days of delivery. Such goods will not form the basis of any claim for work done or for any loss, damage or expense whatsoever arising directly or indirectly from such a claim. Goods must be accepted by us as defective. Where such goods are accepted by Hamilton Gas Products Limited as defective, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. We reserve the option to repair goods, or to replace them with goods similar to those ordered. Where goods have a manufacturing fault the item must be labelled detailing the nature of the fault. This information is required by the manufacturers in order to credit us. In some instances there may be a time delay in raising the credit, as the product may need to be checked by the manufacturer's technical department.

CLAIMS for damage to or shortage of goods must be notified to us in writing within 3 days of delivery. Non receipt of the whole or part of the consignment must be notified to us within 7 days from the date of dispatch. Claims outside these periods cannot be accepted. No responsibility can be accepted for damaged material or burst parcels on delivery unless we are immediately notified by fax or phone only. Please note that any other method of notification of damage to or shortage of goods or other complaints relating to the goods and/or their delivery shall not be accepted by us.


If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract. We accept no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity, or for any indirect or consequential loss. We do not in any way exclude or limit our liability for (a) death or personal injury caused by our negligence (b) fraud or fraudulent misrepresentation (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and (e) defective products under the Consumer Protection Act 1987.

Third Party Rights

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these terms.

Governing Law

This contract shall be governed by and construed in accordance with the laws of Northern Ireland and the parties agree to submit to the exclusive jurisdiction of the courts of Northern Ireland.